Description

Required Skills & Qualifications

Mandatory

• 7+ years of hands-on ServiceNow development.
• ServiceNow Certified System Administrator (CSA) – Required.

Technical Expertise

• Strong experience in:
  • Service Catalog, Flow Designer, Workflows
  • Service Portal (HTML, CSS, AngularJS, Widgets)
  • Client & Server-side scripting (JavaScript)
  • Integrations (REST/SOAP APIs)
  • Reporting, Dashboards, and Performance Analytics
• Deep understanding of:
  • Update Sets, Scoped Applications
  • ACLs, Security, and Role Management
  • ServiceNow Data Model and CMDB concepts

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist (ITSM, CSM, HRSD, or similar)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proven experience mentoring and leading technical teams
• Ability to work independently with minimal oversight and manage multiple priorities

Deep understanding of:

• Update Sets, Scoped Applications
• ACLs, Security, and Role Management
• ServiceNow Data Model and CMDB concepts

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist (ITSM, CSM, HRSD, or similar)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proven experience mentoring and leading technical teams
• Ability to work independently with minimal oversight and manage multiple priorities

Nice to Have

• Experience leading ServiceNow platform transformations or large-scale implementations
• Exposure to Agile/Scrum (Jira)
• Experience with ATF (Automated Test Framework)
• Prior experience working with global/onshore–offshore teams

Key Skills

Education

Any Gradute