Description

You will configure and implement ServiceNow ITSM solutions.

Responsibilities

• Implement, configure, and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management).
• Gather and analyze business requirements, translating them into ServiceNow solutions.
• Configure workflows, business rules, client scripts, UI policies, and notifications.
• Support third-party tool integrations using REST/SOAP APIs.
• Perform system testing, troubleshooting, and create technical documentation.

Required Skills

• 10+ years of hands-on experience with ServiceNow ITSM modules.
• Strong understanding of ITIL processes and best practices.
• Proficiency in workflow configuration, scripting, and automation within ServiceNow.
• Experience with integration tools and APIs (REST/SOAP).
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills.

Key Skills

Education

Any Gradute