Description

You will configure and implement ServiceNow ITSM solutions, translating business requirements into technical configurations.

This role is on-site.

Responsibilities

• Implement and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Gather business requirements and design corresponding ServiceNow solutions.
• Configure workflows, business rules, client scripts, UI policies, and notifications.
• Support third-party tool integrations using REST/SOAP APIs.
• Perform system testing, troubleshoot issues, and create technical documentation.

Required Skills

• 10+ years of hands-on experience with ServiceNow ITSM modules.
• Strong understanding of ITIL processes and best practices.
• Proficiency in workflow configuration, scripting, and automation within ServiceNow.
• Experience with integration tools and APIs (REST/SOAP).
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills.

Preferred Skills

• Experience with additional ServiceNow modules beyond core ITSM.

Key Skills

Education

Any Gradute