Description

•    Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
•    Identify and address runtime bottlenecks, performance constraints, and supportability risks.•    Establish engineering practices that improve stability under production load.
Platform Standards & Engineering Guardrails
•    Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
•    Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
•    Reduce customization sprawl by promoting sound platform design and architectural discipline.
Release, Delivery & Environment Engineering
•    Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
•    Improve release predictability and reduce implementation risk through better engineering controls.
•    Partner with teams to ensure delivery practices support both speed and long-term maintainability.
Operational Resilience & Observability
•    Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
•    Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
•    Support resilient engineering responses to incidents, degradation, or scaling pressures.
Technical Debt & Platform Sustainability
•    Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
•    Guide teams toward implementations that improve the durability and extensibility of the platform over time.

Basic Qualifications:

• 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
  • Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
  • Hands-on experience improving maintainability, scalability, and observability in complex environments.
  • Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.

Preferred Qualifications:

• Bachelor's Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
  • Familiarity with platform lifecycle management, observability practices, and engineering governance.
  • Background in highly regulated or high-availability environments.
  • Relevant engineering or platform certifications

Key Skills

Education

Bachelor's degree