Description

You will design and implement ServiceNow solutions focusing on APM and SPM capabilities.

Responsibilities

  • Gather system requirements for ITSM, APM, and SPM solutions through stakeholder engagement.
  • Customize ServiceNow applications, configuring Application UI, workflows, work orders, and inventory modules.
  • Build integrations between ServiceNow and external applications using REST, SOAP, and web services.
  • Develop and maintain service maps, impact assessment rules, and event management workflows.
  • Manage update sets and data deployment across environments while remediating production incidents.
  • Create technical design documents and operational SOPs to maintain system reliability.

Required Skills

  • 4+ years of experience in ServiceNow implementation, administration, or development.
  • Proven expertise in APM and SPM capabilities.
  • Deep understanding of the ServiceNow CMDB and related processes.
  • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
  • Experience implementing ServiceNow Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
  • Proficiency with web service integrations (SOAP, REST) and bi-directional automated integrations.
  • Experience using Mid Servers, cloud-to-cloud integrations, and data extraction technologies like JDBC or ODBC.
  • Degree in Computer Science, Computer Engineering, or Information Systems.

Preferred Skills

  • ITIL Foundation certification.
  • ServiceNow CSA and CAD certifications.

Key Skills
Education

degree in Computer Science, Computer Engineering

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