Description

You will design and implement ServiceNow solutions focusing on APM and SPM capabilities.

This role is remote.

Responsibilities

• Gather system requirements for ITSM, APM, and SPM through stakeholder engagement.
• Customize ServiceNow applications, configuring Application UI, workflows, work orders, and inventory modules.
• Build integrations between ServiceNow and external applications using REST, SOAP, and web services.
• Develop service maps, impact assessment rules, and event management workflows.
• Manage update sets and data deployment across environments while remediating production incidents.

Required Skills

• 4+ years of experience in ServiceNow implementation, administration, or development.
• Proven expertise in APM and SPM capabilities.
• Deep understanding of the ServiceNow CMDB and related processes.
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Experience implementing ServiceNow Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
• Proficiency with web service integrations (SOAP, REST) and bi-directional automated integrations.
• Experience using Mid Servers, cloud-to-cloud integrations, and data extraction technologies like JDBC or ODBC.

Preferred Skills

• ITIL Foundation certification.
• ServiceNow CSA and CAD certifications.

Key Skills

Education

degree in Computer Science, Computer Engineering