Description

ServiceNow Platform

• ServiceNow HRSD (HR Case Management, Employee Service Center, Lifecycle Events)
• ServiceNow Development (Business Rules, Script Includes, Client Scripts, UI Policies)
• Flow Designer, Integration Hub, Service Portal, UI Builder
• CMDB, Knowledge Management, Catalog Items, Workflows
• ServiceNow administration and platform configuration

Moveworks / Conversational AI

• Moveworks implementation and integration with ServiceNow
• Conversational AI / Chatbot development
• NLP (Natural Language Processing) use cases
• AI-powered employee support automation
• Virtual Agent / chatbot workflows

Integration Skills

• REST API, SOAP API, Web Services
• MID Server, Integration Hub spokes
• HR system integrations (Workday, SAP HCM, SuccessFactors)
• Identity integrations (Active Directory, Azure AD, Okta)
• Data mapping, transformation, and API orchestration

Technical Stack

• JavaScript (server-side & client-side scripting)
• JSON, XML
• Web services architecture
• ServiceNow scripting and debugging
• Performance optimization and system design

Desirable Skills

• Now Assist / GenAI (ServiceNow AI capabilities)
• AI/ML automation strategies
• Agile / Scrum delivery
• DevOps / CI-CD pipelines for ServiceNow
• Security, compliance (PII, GDPR, HR data privacy)

Experience

• 8+ years IT experience with 6+ years ServiceNow development/implementation
• HRSD implementation projects
• Moveworks + ServiceNow integration experience
• Enterprise-scale deployments
• Stakeholder management / client-facing roles
• Technical leadership

Certifications

• ServiceNow CSA (Certified System Administrator)
• CIS-HR (HRSD specialization)
• CAD (Certified Application Developer)
• Moveworks certification (if applicable)

Key Skills

Education

Bachelor's degree