Description

We are looking for a hands-on ServiceNow professional with strong experience in ITSM administration and Service Desk operations. If you have solid expertise in platform configuration, L2/L3 support, and ITIL-driven service management, this is an excellent opportunity to work in a fast-paced IT environment.

Role Overview
As a ServiceNow Service Desk & Administrator, you will be responsible for administering, configuring, and supporting the ServiceNow platform, while ensuring stable and efficient IT service delivery aligned with ITIL best practices.

Key Responsibilities
Administer and maintain ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB & Asset Management
Provide L2/L3 support and resolve platform-related issues
Configure business rules, client scripts, UI policies, workflows & notifications
Manage roles, access controls, and security rules
Support Service Desk operations – ticket triage, prioritization & escalation
Monitor system performance, logs & integrations
Handle upgrades, patches & testing activities
Collaborate with stakeholders to translate business requirements into solutions
Maintain technical documentation and user guides

Required Skills
3–6 years of ServiceNow Administration & Service Desk experience
Strong ITSM module expertise
Scripting knowledge (JavaScript, Glide API)
Experience with REST/SOAP integrations, LDAP & AD
Solid understanding of ITIL processes
Strong troubleshooting & stakeholder management skills

Preferred
ServiceNow CSA or CIS Certification
Experience with Service Portal, Performance Analytics & Reporting
Exposure to HRSD, ITOM, or CSM modules
Experience in global support environments

Key Skills

Education

Any Graduate