Description

Lead the development and customization of the ServiceNow Service Portal, ensuring alignment with ITSM and ITIL processes.

Responsibilities

• Customize and maintain the ServiceNow Service Portal using AngularJS, HTML, and CSS.
• Develop and implement platform components including Service Catalog, Incident Management, Change Management, and CMDB.
• Write and optimize ServiceNow scripting using Glide Script, JavaScript, and Jelly.
• Integrate ServiceNow with external systems using REST and SOAP web services.
• Collaborate with team members to align technical solutions with business requirements.

Required Skills

• 4+ years of experience in ServiceNow development with a focus on Service Portal customization.
• Proficiency in JavaScript, HTML, CSS, and AngularJS.
• Hands-on experience with Glide Script and Jelly.
• Working knowledge of REST and SOAP web services.
• Strong understanding of ITSM and ITIL processes.
• Experience managing Service Catalog, Incident, Change, and CMDB components.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Bachelor’s degree in computer science, Information Technology