Description

Run and manage the enterprise Unauthorized Change Detection (UCD) program to prevent, detect, and remediate unauthorized changes across critical systems.

This role is on-site.

Responsibilities

• Run and manage the UCD program strategy, governance, metrics, and continuous improvement.
• Consolidate detection sources from ServiceNow, Tripwire, and mainframe DB2/SAVER into a single ServiceNow workflow.
• Design and maintain automated reconciliation logic to match detected events with approved changes.
• Partner with Change Enablement, Security, and Infrastructure teams to resolve unauthorized changes.
• Prepare evidence for internal audit and regulatory exams while maintaining control documentation.

Required Skills

• 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation (Flow Designer, IntegrationHub).
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection/FIM tools.
• Proven ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4 (Change Enablement, Monitoring & Event Management).
• Experience in a regulated financial environment.
• Strong governance, analytical, and problem-solving skills including root-cause analysis.

Preferred Skills

• ITIL 4 Managing Professional, ServiceNow CIS, or CISA/CISM/CRISC certifications.
• Understanding of NIST, OCC, FFIEC change management expectations.

Key Skills

Education

Any Graduate