Description

Lead technical and functional delivery of enterprise-wide Service Management improvements using the ServiceNow suite.

This role is on-site.

Responsibilities

• Drive the definition and standardization of Service Management business processes across assignments.
• Direct significant aspects of ongoing ServiceNow software suite implementations.
• Translate business requests into functional and technical requirements for complexity estimation.
• Build and present technical solutions and proposals to global clients and C-level executives.
• Manage workload while planning and directing the activities of others, including status reporting.

Required Skills

• 5+ years of experience in Solution Architect roles across multiple ServiceNow implementations.
• Hands-on experience implementing and configuring ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Service Mapping, Orchestration, Asset Management, CSM, GRC, Security Operations, ITBM, or HR Case Management.
• Deep understanding of the ServiceNow Data Model and integration architecture, specifically APIs.
• Proven experience in the development and implementation of SaaS and cloud platforms.
• Expertise in Service Management business processes and ServiceNow administration.
• Ability to work with diverse functional and technical teams on concurrent workstreams.
• Experience in Application Development and IP creation.

Preferred Skills

• Certified Scrum Master, Certified System Administrator, or Certified Application Developer.
• ITIL knowledge.

Key Skills

Education

ANY GRADUATE