Description

Key Skills: Solution Architect, People Management, itsm, ITOM, Business Analysis, ServiceNow, Integration, BRD, Requirement gathering, HRSD

Roles and Responsibilities:

• Design and maintain end-to-end solution architectures for ServiceNow programs, including conceptual and detailed architecture documentation.
• Translate business requirements into technical requirements, ensuring feasibility and defining complete solution designs across the ServiceNow landscape.
• Collaborate with project teams to champion quality, assess emerging technologies, and ensure architectural guidelines and best practices are followed.
• Support governance and assurance activities, including helping projects navigate the Technology Assurance Process.
• Identify delivery and business risks, mitigate or communicate them, and provide clear progress updates to relevant stakeholders.

Skills Required:

• 11 - 15 years of relevant experience, including Solution Architecture and ServiceNow delivery/architecture ownership
• Extensive ServiceNow solution architecture experience, including ServiceNow application design and delivery guidance.
• Business analysis capability to translate requirements into technical requirements and end-to-end architectures.
• Strong understanding of ITSM and ITOM within ServiceNow, including how solutions meet operational needs.
• Integration experience to support end-to-end service workflows and connectivity requirements.

Good to Have:

• Experience with BRD creation and requirement gathering practices.
• HRSD exposure within ServiceNow.

Education: Any Graduation / Any Post Graduation

Key Skills

Education

Any Graduate