Description

Job Summary
As a ServiceNow Solution Engineer within the Enterprise Architecture Governance team, you will develop and maintain solutions that support enterprise governance activities. The role focuses on designing ServiceNow applications for managing business application portfolios, including onboarding, lifecycle management, compliance tracking, workflow automation, integrations, and reporting.

You will collaborate with architecture, risk management, operations, and product teams to ensure governance processes align with enterprise standards and regulatory requirements. The role also involves leveraging automation and AI-powered tools to improve data analysis, decision-making, and operational efficiency.

Responsibilities

• Design, build, and maintain ServiceNow Application Portfolio Management (APM) solutions, including application onboarding, lifecycle management, and compliance tracking.
• Configure and extend data models, including APM, Configuration Management Database (CMDB), and Common Service Data Model (CSDM), along with workflows, forms, and governance pipelines.
• Develop scripts using Business Rules, Client Scripts, and Script Includes, and automate tasks through Flow Designer.
• Build integrations with external systems using REST APIs and IntegrationHub to enable seamless data exchange and process automation.
• Create dashboards and performance analytics to monitor application portfolios, lifecycle status, compliance, and risk indicators.
• Support governance processes, including application onboarding workflows, Architecture Review Board (ARB) reviews, stage-gated approvals, and application inventory maintenance.
• Contribute to application rationalisation, lifecycle tracking, standards compliance, and audit preparation initiatives.
• Identify automation opportunities using ServiceNow and Microsoft Power Platform technologies to improve governance processes.
• Leverage Microsoft Copilot and ServiceNow AI capabilities to analyse structured datasets, summarise findings, and recommend workflow improvements.
• Collaborate with cross-functional stakeholders to gather requirements and translate business needs into technical specifications and user stories.
• Maintain technical documentation, reporting artefacts, and data definitions required for governance, compliance, and audit purposes.
• Participate in governance meetings and support continuous process improvement.

Required Qualifications

• 4–6 years of hands-on experience delivering end-to-end ServiceNow solutions in enterprise environments, particularly in Application Portfolio Management or technology governance.
• Strong experience configuring ServiceNow APM modules, CMDB structures, CSDM extensions, and custom workflows.
• Advanced JavaScript scripting skills, with familiarity with SQL or similar scripting languages considered beneficial.
• Demonstrated experience developing dashboards using ServiceNow Performance Analytics or equivalent reporting tools.
• Solid understanding of platform governance principles and Software Development Lifecycle (SDLC) best practices in regulated environments.
• Experience working with cross-functional teams, including enterprise architecture, development, risk management, and operations.
• Experience identifying and implementing automation opportunities using Flow Designer or Microsoft Power Platform tools.
• Strong technical documentation skills, including technical specifications, reporting artefacts, and data definitions.
• Ability to translate business requirements into scalable technical solutions while maintaining data accuracy and governance standards.

Preferred Qualifications

• Current ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
• Familiarity with enterprise architecture and governance frameworks such as TOGAF, ITIL, and CSDM.
• Experience with Microsoft Copilot and ServiceNow AI capabilities for data analysis, insight generation, and workflow optimisation.
• Experience supporting application rationalisation, compliance monitoring, and audit readiness initiatives

Key Skills

Education

Any Graduate