Description

  • Lead the architectural design and roadmap for the ServiceNow platform-including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
  • Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.
  • Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
  • Establish and enforce platform governance, development standards, and best practices.
  • Oversee the configuration, customization, and deployment of ServiceNow applications.
  • Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.
  • Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.
  • Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
  • Conduct platform performance reviews and ensure system reliability, scalability, and security.
  • Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators.
  • Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices

Key Skills
Education

Bachelor's degree

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