Description

You will lead the architecture, design, and implementation of the ServiceNow platform across the enterprise.

Responsibilities

• Own the overall architecture, design, and integrity of the ServiceNow application.
• Lead requirements, scoping, and design workshops to ensure technical documentation is complete.
• Provide technical mentoring and expert-level support to the implementation team.
• Deliver Proof of Concept and Proof of Value engagements for prospects.
• Manage major incident calls and releases through effective communication.

Required Skills

• 10+ years of IT industry experience with 5+ years in a relevant domain.
• Deep technical knowledge of the ServiceNow platform and its capabilities.
• Hands-on experience with ITSM, ITAM, ITOM, CSM, and BCM applications.
• Proficiency in Glide Scripting, JavaScript, Web Services, HTML, CSS, and XHTML.
• Experience with Workflow, UI development, and Service Portal concepts.
• Strong understanding of platform performance, monitoring, and upgrades.
• Practical experience working within large enterprise implementation initiatives.
• Working knowledge of Agile methodologies and ITIL frameworks.
• ServiceNow Certified System Administrator credential.

Preferred Skills

• ITIL certification.
• Experience working with US and UK-based customers.

Key Skills

Education

Any Gradute