Description

You will design and implement scalable ServiceNow solutions, balancing development and administrative duties for the Corporate IT team.

Responsibilities

• Design and develop solutions using Catalog Items, Workflows, Business Rules, Script Includes, and Integration Hub.
• Customize core modules including Incident, Problem, Change, Knowledge, Asset, and CMDB to meet business needs.
• Develop and maintain automation scripts, scheduled jobs, and custom applications to enhance ITSM capabilities.
• Collaborate with stakeholders to gather requirements, propose solutions, and ensure successful implementation.
• Oversee platform upgrades and routine administration tasks, including user roles and access controls.

Required Skills

• 5+ years of solid experience in ServiceNow development and administration.
• Proficiency in JavaScript and Glide API.
• Hands-on experience with integrations using REST/SOAP APIs.
• Familiarity with ITIL frameworks and their application in ServiceNow.
• Strong understanding of ServiceNow security, roles, ACLs, and data models.
• Demonstrated ability to diagnose platform issues and implement best practices.
• Strong analytical thinking and exposure to ERP environments.
• Excellent communication and documentation abilities.

Key Skills

Education

Any Graduate