Description

• CMDB ( Configuration Management Database): Responsible for maintaining CMDB data accuracy and CI relationship integrity.
• Domain Separation: Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts.
• Platform Administration & Configuration: Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.
• User Management & Security: Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.
• Maintenance & Upgrades: Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.
• Support & Troubleshooting: Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.
• Workflow & Automation: Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).
• Documentation & Training: Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.
• Collaboration & Process Improvement: Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).
• Must have Configuration Management Database (CMDB) and Domain Separation.
• Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.
• Strong problem-solving, analytical, organisational, and communication skills are essential for interacting with technical teams and non-technical users alike.

Good to have skills :

• Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts

Key Skills

Education

Bachelor's degree