Description

Manage ServiceNow platform administration, CMDB integrity, and domain separation for multi-tenant environments.

This role is remote.

Responsibilities

• Maintain CMDB data accuracy, CI relationship integrity, and domain-specific configurations.
• Perform day-to-day platform administration, including form building, reporting, and dashboard creation.
• Manage user accounts, roles, and access control lists (ACLs) to ensure platform security.
• Monitor system performance, execute routine maintenance, and manage platform upgrades and patches.
• Resolve technical incidents, implement workflow automation via Flow Designer, and support ITIL processes.

Required Skills

• 5+ years of experience with ServiceNow platform administration and configuration.
• Strong proficiency in ITSM modules; experience with ITOM, HRSD, or SecOps is preferred.
• Expertise in Configuration Management Database (CMDB) and Domain Separation management.
• Solid understanding of IT operations concepts, relational databases, and REST/SOAP API integrations.
• Ability to gather requirements and implement minor enhancements, including service catalog items and automated flows.
• Strong problem-solving, analytical, and communication skills for interacting with technical and non-technical stakeholders.

Preferred Skills

• Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts.

Key Skills

Education

Bachelor's degree