Description

Key Responsibilities:
•    Strategic Portfolio Management ServiceNow: Lead and implement ServiceNow SPM solutions across Demand Management and Project Portfolio Management.
•    Design governance processes for portfolio selection, prioritization, and funding.
•    Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
•    Implement resource allocation, forecasting, capacity management, and utilization dashboards.
•    Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
•    Define portfolio KPIs and enterprise metrics.
•    AI & Intelligent Automation: Drive adoption of ServiceNow AI capabilities.
•    Identify opportunities for AI-based automation in Demand Intake, Project Risk Analysis, Capacity Forecasting, and Resource Optimization.
•    Ensure responsible AI governance, security compliance, and human-in-the-loop validation.

Required Qualifications:
•    Experience: 8+ years of ServiceNow platform experience.
•    5+ years of hands-on ServiceNow SPM implementation experience.
•    ServiceNow Certified Implementation Specialist - Strategic Portfolio Management.
•    AI Persona Expectations: The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader.
•    Utilizes AI to accelerate solution design and delivery.
•    Designs AI-powered employee and customer experiences.
•    Leverages Agentic AI to automate business workflows.
•    Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
•    Translates business problems into AI-driven platform solutions with measurable ROI.
•    Work Experience: 5-7 Years

Key Skills

Education

Bachelor's degree