Description

Key Responsibilities

ServiceNow SPM Development

• Configure and customize ServiceNow SPM modules, including:
  • Demand Management
  • Project Portfolio Management (PPM)
  • Project Management
  • Program Management
  • Agile Development
  • Resource Management
  • Financial Planning
  • Portfolio Management
  • Strategic Planning Workspace
  • Objectives and Key Results (OKRs)
  • Investment Funding
• Develop and maintain:
  • Intake workflows
  • Demand assessment processes
  • Project and program templates
  • Resource allocation and forecasting models
  • Financial tracking solutions
  • Portfolio health dashboards
• Configure roadmap planning, portfolio hierarchies, funding models, and strategic objectives.
• Support business stakeholders with solution enhancements, troubleshooting, and optimisation initiatives.

ServiceNow Platform Development

• Develop custom solutions using:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Data Policies
  • ACLs
  • Scheduled Jobs
  • Flow Designer
  • IntegrationHub
• Build and support:
  • Workspaces
  • UI Builder Pages
  • Service Portal Components
  • Custom Applications
• Develop scalable and maintainable solutions following ServiceNow best practices.
• Participate in platform upgrades and instance health improvement initiatives.

AI and Innovation Responsibilities

• Leverage ServiceNow AI capabilities including:
  • Now Assist
  • Generative AI
  • AI Search
  • Predictive Intelligence
  • Virtual Agent
• Utilize AI-assisted development to accelerate:
  • Requirement analysis
  • Story creation
  • Code generation
  • Unit testing
  • Documentation
• Identify opportunities to automate manual portfolio and project management activities using AI-driven solutions.
• Support implementation of AI-powered project summarization, risk identification, forecasting, and recommendation engines.

Required Qualifications

Experience

• 6+ years of ServiceNow development experience.
• 3+ years of hands-on experience implementing ServiceNow SPM solutions.
• Experience working in Agile delivery environments.
• Experience with enterprise workflow automation and integrations.

Technical Skills

ServiceNow SPM

• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Agile Development
• Portfolio Management
• Strategic Planning
• OKR Management
• Roadmap Planning

ServiceNow Development

• JavaScript
• Glide APIs
• Flow Designer
• IntegrationHub
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• ACLs
• UI Builder
• Workspace Development

Integrations

• REST
• SOAP
• JSON
• Web Services
• MID Server

Reporting

• ServiceNow Reporting
• Performance Analytics
• Dashboard Development
• KPI Configuration

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management

Key Skills

Education

Bachelor's degree