Description

Key Responsibilities:

Design and develop ServiceNow SPM solutions based on business and functional requirements.

Configure and customize SPM modules, including:

Demand Management

Project Portfolio Management (PPM)

Resource Management

Agile Development (Scrum / SAFe)

Investment Planning / Financial Management

Develop and maintain:

Business Rules, Client Scripts, UI Policies

Script Includes, Scheduled Jobs

Flow Designer / Workflows

Build and optimize dashboards, reports, and performance analytics for portfolio tracking.

Implement automation and approval workflows related to project lifecycle and demand intake.

Develop integration using REST/SOAP APIs and Integration Hub.

Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.

Support end-to-end SDLC lifecycle including design, development, testing, and deployment.

Participate in Agile/Scrum ceremonies and sprint activities.

Perform unit testing, debugging, and performance optimization.

Ensure compliance with ServiceNow best practices, coding standards, and governance.

Maintain technical documentation and knowledge assets.

Required Skills & Qualifications:

Strong hands-on experience in ServiceNow platform development.

Expertise in JavaScript, Glide APIs, and ServiceNow scripting.

Experience implementing SPM/PPM modules in ServiceNow.

Good understanding of project lifecycle, portfolio management, and agile methodologies.

Experience with Flow Designer, Integration-Hub, and automation frameworks.

Strong knowledge of REST/SOAP integrations and MID Server.

Understanding of ITIL and enterprise service management concepts.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to work in client-facing and global delivery environments.

Preferred Qualifications:

ServiceNow Certifications:

CSA (Certified System Administrator)

CAD (Certified Application Developer)

CIS-SPM (preferred)

Experience with:

Performance Analytics

Advanced dashboards and reporting

UI Builder / Service Portal

Exposure to ITBM (legacy) to SPM migration projects

Key Skills

Education

Bachelor's degree