Description

Direct the ServiceNow program lifecycle from customer engagement through support, ensuring projects stay on track, within scope, and on budget.

This role is on-site.

Responsibilities

• Manage the end-to-end program lifecycle using Waterfall and Agile methodologies.
• Facilitate Scrum events including Daily Scrums, Sprint Planning, and Retrospectives.
• Decompose application roadmaps into epics, user stories, and acceptance criteria while prioritizing the backlog with stakeholders.
• Collaborate with ServiceNow architects and technical teams to deliver high-quality project scope.
• Serve as the primary customer contact, providing status updates and managing CSAT administration.

Required Skills

• 10+ years of relevant experience managing a portfolio of projects, programs, and initiatives.
• 5+ years of implementation experience with ServiceNow or similar tools.
• Proven experience in Agile project management methodology, tools, and templates.
• Strong ability to resolve conflicts, negotiate, and influence stakeholders in high-pressure situations.
• Experience managing project timelines, milestones, and business case development.
• Ability to lead, coach, and mentor project team members.
• Bachelor's degree or equivalent graduate level education.

Preferred Skills

• PMP Certification.
• ITIL Certification.
• Scrum Certification.

Key Skills

Education

Any Graduate