Description

TECHNOLOGY STACK:

Core Modules:      CSM, ITSM, SPM, Now Assist, ITOM AIweb servicesOps

Scripting:                 JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer

Integrations:          REST/SOAP , IntegrationHub, scripted APIs, MID Servers

Specialized:           BLSP (public-facing portal)

Delivery/PM:         Azure DevOps (Agile stories & incidents)

 KEY RESPONSIBILITIES:

•            Design, develop, configure, and customize solutions across ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps, as well as future purchased modules      

•            Build, configure, and maintain integrations between ServiceNow and internal and third-party systems using REST/SOAP web services, IntegrationHub, scripted APIs, and MID Servers           

•            Support and enhance specialized and lesser-used ServiceNow capabilities, including BLSP for the organization's public-facing portal        

•            Deliver enhancements and new features through Agile user stories while also diagnosing and resolving production incidents within defined service levels  

•            Develop and maintain server- and client-side logic using JavaScript and Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer   

•            Track, update, and manage development work in Azure DevOps         

•            Perform unit testing, support user acceptance testing (UAT), and troubleshoot and resolve defects 

•            Participate in code reviews and follow platform development standards, coding best practices, and governance guidelines             

•            Create and maintain technical documentation for solutions, configurations, and integrations            

•            Collaborate with architects, administrators, product owners, and business stakeholders to translate requirements into scalable solutions

•            Stay current with ServiceNow releases and features and recommend improvements

REQUIRED QUALIFICATIONS:

•            7+ years of hands-on ServiceNow development experience   

•            Demonstrated experience developing and supporting multiple ServiceNow modules (e.g., CSM, ITSM, SPM, ITOM) 

•            Strong proficiency in JavaScript and ServiceNow scripting (Glide APIs, Business Rules, Script Includes, Client Scripts, Flow Designer)        

•            Proven experience designing and building integrations (REST/SOAP, IntegrationHub, scripted APIs, MID Server)       

•            Experience delivering work in an Agile environment and managing tasks in Azure DevOps     

•            Experience providing production support and resolving incidents against SLAs           

•            ServiceNow Certified System Administrator (CSA)      

•            Strong analytical, problem-solving, and communication skills            

 PREFERRED QUALIFICATIONS:

•            ServiceNow Certified Application Developer (CAD)     

•            One or more Certified Implementation Specialist (CIS) certifications relevant to our modules (e.g., CIS-CSM, CIS-ITSM, CIS-SPM, CIS-ITOM/Event Management/Discovery) 

•            Experience with Now Assist and generative AI capabilities on the platform    

•            Experience with ITOM AIOps (event management, discovery, service mapping)          

•            Experience with Service Portal and public-facing portal development, including BLSP            

•            Experience with CI/CD, source control, and Azure DevOps pipelines and repositories

Key Skills

Education

Bachelor's degree