Description

You will deliver advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform.

Responsibilities

• Monitor and maintain the ServiceNow Discovery tool.
• Investigate and resolve Discovery-related issues and errors.
• Maintain CMDB Health by resolving duplicates, orphans, and compliance issues.
• Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers).
• Participate in ServiceNow enhancement and upgrade projects.

Required Skills

• 10+ years of IT experience focused on ServiceNow.
• Hands-on experience with ServiceNow Discovery and CMDB.
• Experience troubleshooting ServiceNow Integrations, including data flow, Transform Maps, Import Loads, and MID Server setup.
• Proficiency in REST/SOAP APIs and MID Servers.
• Familiarity with ITIL processes and CMDB governance.
• Strong analytical and troubleshooting skills.

Key Skills

Education

Any Gradute