Description

You will manage and maintain the ServiceNow instance, ensuring optimal performance across all modules and supporting internal and external customers.

Responsibilities

• Own the administration of the ServiceNow instance, including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules.
• Administer system components such as ACLs, UI Actions, Catalog Items, groups, and user maintenance.
• Script Business Rules, Script Includes, Client Scripts, and Workflow Activities.
• Perform routine update set updates and standard system cloning from production to test environments.
• Troubleshoot technical issues, analyze system performance, and automate tasks via workflow engines.
• Design, code, and test technical solutions while integrating tools using Mid server, web services, and email.
• Lead and manage teams of 10-20 members to provide technical solutions.

Required Skills

• 5+ years of professional experience, with at least 4 years specifically in ServiceNow.
• Deep understanding of the ServiceNow data model and workflow engines.
• Hands-on experience with ACLs, UI Actions, and Service Catalog variables.
• Proficiency in scripting Business Rules, Script Includes, and Client Scripts.
• Ability to create custom reports, dashboards, and new applications, modules, or tables.
• Experience with Mid server, web services, and plugin activation.
• Proven ability to manage larger teams of 10-20+ members.
• Strong analytical skills for resolving technical design and functional requirements.
• Any Graduate degree.

Key Skills

Education

Any Graduate