Description

Manage ServiceNow instance administration, automation, and support for clients in the Philippines.

Responsibilities

• Design, create, and administer ServiceNow components including forms, workflows, catalog items, metrics, SLAs, reports, and dashboards.
• Automate routine tasks and maintain data interfaces between ServiceNow and other systems.
• Monitor instance logs, performance, and overall health to ensure on-time, on-budget delivery.
• Provide guidance, training, and documentation for system usage to clients and end users.
• Respond to client issues and inquiries in a timely fashion while adhering to quality and coding standards.

Required Skills

• 5+ years of experience supporting web-based applications.
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture.
• Understanding of IT service management and ITIL service operations and transition processes.
• Knowledge of relational databases.
• Strong written and oral communication skills with the ability to build long-term client relationships.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work night shifts at the Pasay City location.

Preferred Skills

• Experience implementing and maintaining IT Service Management (ITSM) tools.
• Familiarity with web UI development technologies including HTML5, CSS3, and AJAX.

Key Skills

Education

Any Gradute