Description

You will administer the ServiceNow platform as the principal technical contact for the project team.

Responsibilities

• Administer the ServiceNow platform to ensure adherence to industry best practices.
• Manage and implement Service Desk, Service Catalog, and Configuration Management Database (CMDB) modules.
• Configure and support Discovery, MID Server, and Service Mapping functionalities.
• Develop and maintain custom widgets, Flow Designer, Integration Hub, and ServiceNow Employee Center.
• Optimize system performance through technical problem-solving and configuration management.

Required Skills

• 5+ years of ServiceNow platform experience.
• 4+ years as a Certified ServiceNow System Administrator.
• 3+ years as a Certified Professional Application Developer or Certified Professional Implementer.
• Experience with ServiceNow Management, Instrumentation, and Discovery (MID) Server.
• Proficiency in configuring Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB.
• Ability to work with Glide Ajax scripting.
• Experience with ServiceNow Platform Implementation and integration tools.
• Bachelor's degree in Computer Science, Information Systems, or 4 years of equivalent work experience.
• Fluent English communication and presentation skills.

Preferred Skills

• Knowledge of ITIL principles and ServiceNow ITOM, SPM, GRC, or Performance Analytics.
• Experience administering Windows servers.
• Knowledge of implementing multiple agencies within a single ServiceNow instance.

Key Skills

Education

Any Graduate