Description

Architect and implement ServiceNow solutions for Financial Services Operations (FSO) and Customer Service Management (CSM).

This role is on-site.

Responsibilities

• Lead solution architecture and technical design for FSO implementations, including Financial Data Model, Dispute Management, and Claims Processing.
• Implement and configure ServiceNow modules with a focus on IRM, CSM, and ITIL frameworks.
• Develop server-side and client-side scripts using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Manage Agile sprint planning, requirements gathering, and demos in a virtual environment.
• Design integrations with external systems and ensure alignment with enterprise architecture standards.

Required Skills

• 10+ years of experience with ServiceNow platform, specifically FSO and CSM.
• Deep expertise in Financial Service Data Model for Banking and Insurance.
• Strong proficiency in ServiceNow scripting: JavaScript, HTML, CSS, XML, AJAX, Jelly, JSON.
• Experience with Business Rules, Script Includes, UI Actions, and ServiceNow APIs.
• Proven track record in ServiceNow solution implementation, configuration, and customization.
• Knowledge of integrations, AngularJS, and ServiceNow modules like CSDM and CMDB.
• Understanding of regulations such as GDPR and ISO standards.

Preferred Skills

• ServiceNow Certified Implementation Specialist (IRM, Risk and Compliance, Vendor Risk Management).
• Experience in IRM domain, including IRM Architect role.

Key Skills

Education

Any Graduate