Description

Lead the technical implementation and optimization of the ServiceNow platform across multiple enterprise modules.

Responsibilities

• Implement and manage ServiceNow applications including ITSM, ITOM, SAM, SecOps, and GRC/IRM/BCM.
• Design and manage complex third-party integrations using REST and SOAP APIs.
• Optimize system performance by analyzing business processes and recommending platform enhancements.
• Develop custom applications and workflows to streamline service delivery.
• Lead cross-functional teams to execute strategic ServiceNow adoption initiatives.

Required Skills

• 5+ years of practical experience with ServiceNow implementation.
• Hands-on expertise with ITSM and ITOM (Discovery and CMDB CSDM model).
• Proficiency with Performance Analytics and Reporting.
• Experience with Software Asset Management (SAM).
• Technical knowledge of GRC, IRM, TPRM, and BCM modules.
• Experience with SecOps, specifically Security Incident and Vulnerability Management.
• Capability in MID Server setup and administration.
• Knowledge of Service Graph Connectors for MS Intune and AWS Discovery.
• Experience with AWS Event-based discovery and ServiceNow Mobile Applications.

Preferred Skills

• Experience with platform upgrade and clone administration.

Key Skills

Education

Any Graduate