Description

• Define and own the overall ServiceNow platform architecture, including application design, data models, integrations, and security.
• Translate business requirements into scalable, reusable ServiceNow solutions aligned with platform best practices.
• Design and govern data ingestion, transformation, and normalization patterns across multiple source systems.
• Architect business rule frameworks and automation using Flow Designer, Decision Tables, Script Includes, and platform capabilities.
• Provide architectural oversight for SLA, workflow, and service management solutions across ITSM and related modules.
• Evaluate and guide the use of ServiceNow AI and automation capabilities (e.g., IDP, Now Assist, Predictive Intelligence) where applicable.
• Ensure platform governance, including performance, security, data integrity, and auditability.
• Define integration strategies using REST APIs, MID Server, and external services.
• Lead design reviews, enforce architectural standards, and mentor development teams.
• Identify platform limitations and recommend appropriate architectural patterns or workarounds.
• Collaborate with business stakeholders, product owners, and delivery teams to ensure alignment with enterprise goals.
• Support presales, solutioning, and client-facing architecture discussions as needed.
  
   

Required Skills & Experience

 

• 10+ years of hands-on experience with the ServiceNow platform & at least 1 project using ServiceNow AI capability
• Working knowledge of ServiceNow AI and automation features.
• Strong expertise in ITSM, including Incident, Problem, Change, and Task SLA.
• Deep understanding of ServiceNow data models, Import Sets, Transform Maps, and automation frameworks.
• Proven experience designing enterprise-scale ServiceNow architectures.
• Strong integration experience (REST, SOAP, MID Server, external systems).
• Experience with platform governance, performance optimization, and security.
• Ability to lead architecture discussions and influence technical direction

Key Skills

Education

Bachelor's degree