Description

You will define and own the overall ServiceNow platform architecture, including application design, data models, integrations, and security.

This role is on-site.

Responsibilities

• Translate business requirements into scalable, reusable ServiceNow solutions aligned with platform best practices.
• Design and govern data ingestion, transformation, and normalization patterns across multiple source systems.
• Architect business rule frameworks and automation using Flow Designer, Decision Tables, and Script Includes.
• Provide architectural oversight for SLA, workflow, and service management solutions across ITSM and related modules.
• Evaluate and guide the use of ServiceNow AI and automation capabilities where applicable.

Required Skills

• 10+ years of hands-on experience with the ServiceNow platform.
• At least 1 project using ServiceNow AI capability.
• Strong expertise in ITSM, including Incident, Problem, Change, and Task SLA.
• Deep understanding of ServiceNow data models, Import Sets, Transform Maps, and automation frameworks.
• Proven experience designing enterprise-scale ServiceNow architectures.
• Strong integration experience with REST, SOAP, MID Server, and external systems.
• Experience with platform governance, performance optimization, and security.

Preferred Skills

• Ability to lead architecture discussions and influence technical direction.
• Experience collaborating with business stakeholders and product owners.

Key Skills

Education

Bachelor's degree