Description

Role Summary:
The ServiceNow Technical Architect will define and drive the end-to-end architecture of the ServiceNow platform, ensuring scalable, secure, and future-ready solutions aligned with enterprise standards and strategic roadmaps. This role requires strong hands-on technical expertise along with solution architecture and stakeholder management capabilities.

Key Skills:
• ServiceNow ITSM
• ITOM
• ITAM
• CMDB
• Discovery
• Service Mapping
• Integration Hub
• REST/SOAP APIs
• MID Server
• JavaScript
• Glide APIs

Roles & Responsibilities:
• Define and own end-to-end ServiceNow platform architecture aligned with enterprise standards and roadmap
• Design scalable and secure solutions across ITSM, ITOM, ITAM, CMDB, and Discovery
• Lead CMDB architecture including CI class structures, relationship frameworks, and data models
• Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers
• Oversee advanced ServiceNow configurations and customizations
• Architect and implement Discovery and Service Mapping solutions
• Ensure CMDB data quality through governance, normalization, reconciliation, and audits
• Translate business requirements into scalable technical solutions
• Support pre-sales activities including solution design, estimations, and architecture discussions
• Collaborate with business stakeholders and technical teams for successful project delivery

Required Skills & Experience:
• Strong hands-on expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery
• Deep understanding of ServiceNow platform architecture and best practices
• Experience with JavaScript, Glide APIs, and ServiceNow scripting
• Strong experience with REST, SOAP, MID Server, and Integration Hub integrations
• Ability to design enterprise-scale ServiceNow solutions
• Excellent communication and stakeholder management skills

Good-to-Have Skills:
• Experience with Now Assist, Predictive Intelligence, and Virtual Agent
• Exposure to enterprise or multi-instance ServiceNow environments
• Pre-sales or customer-facing solutioning experience

Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS – ITOM Discovery

Key Skills

Education

Any Graduate