Description

Design and build custom ServiceNow solutions while leading technical teams and defining platform patterns.

This role is on-site.

Responsibilities

• Lead and mentor ServiceNow engineers, providing technical guidance and fostering collaboration.
• Define platform patterns, manage complex integrations, and ensure high-performance workflows.
• Interpret ServiceNow Health Scan and Instance Scan reports to identify and fix performance issues.
• Implement platform performance improvements, including optimizing slow-running queries using Instance Observer.
• Develop comprehensive project documentation and serve as the trusted technical advisor for stakeholders.

Required Skills

• 8+ years of hands-on experience in ServiceNow development and customization.
• Expertise in ITSM module development and integrations using REST API.
• Strong proficiency in JavaScript scripting within the ServiceNow platform.
• Experience with ServiceNow DevOps, CI/CD pipelines, and scoped app management.
• Deep understanding of Domain Separation and application domain structures.
• Ability to conduct issues analysis, troubleshooting, and manage upgrades and patching.
• Strong analytical and problem-solving skills with a focus on outcome-based planning.

Preferred Skills

• Experience liaising with multi-stakeholder environments and excellent communication skills.
• Ability to adapt to changing business needs and lead technical coordination.

Key Skills

Education

Any Graduate