Description

Lead the ServiceNow business group and define architectural direction for Telco Service Operations, Sales Order Management, and CMDB/IRE.

This role is remote.

Responsibilities

• Define and enforce technical standards for ServiceNow implementations across the enterprise.
• Drive solution design for Telco Service Operations, Sales Order Management, and CMDB/IRE modules.
• Mentor developers and align work with broader enterprise architecture.
• Collaborate with enterprise architects to ensure integrated, scalable solutions.
• Oversee development practices and release quality for the distributed team.

Required Skills

• Certified Technical Architect (CTA) certification (mandatory).
• 10+ years of experience in ServiceNow architecture and development.
• Deep expertise in Telco Service Operations and Sales Order Management.
• Strong background in CMDB and Integrated Risk Engineering (IRE).
• Hands-on development experience with ServiceNow platform capabilities.
• Experience with Field Service Management (FSM) is required.
• Proven ability to lead teams across multiple regions (North America, India).

Preferred Skills

• Telco industry background and domain knowledge.
• Experience working with senior enterprise architects in large organizations.

Key Skills

Education

Any Graduate