Description

Key Responsibilities

• Define the overall ServiceNow solution architecture across ITSM ITOM AIML automation workflow orchestration catalog automation and operational automation
• Architect ITOMbased change risk scoring using configuration data service dependencies historical change patterns and operational insights
• Design incident automation including MLbased autocategorization assignment resolution recommendations and SLAescalation automation
• Define service request automation patterns for provisioning deprovisioning software requests equipment ordering and cloud resource provisioning
• Design runbook automation for server restarts log collection patching workflows and remediation
• Establish integration architecture with HR IAM identity platforms monitoring tools enterprise applications and backend systems
• Provide technical governance design review architecture documentation and implementation guidance to developers and consultants
• Support knowledge automation architecture including AI search contextual recommendations knowledge gap detection and article creation

Primary Skills

• ServiceNow ITSM architecture
• ServiceNow ITOM architecture
• ServiceNow CMDB Discovery Service Mapping and Change Management
• ServiceNow Flow Designer Workflow IntegrationHub
• ITOM AIOps Event Management and operational automation
• ServiceNow AI Predictive Intelligence Now Assist concepts

Secondary Skills

• Enterprise integration architecture using RESTSOAP APIs
• HRIAM integration understanding for provisioning and deprovisioning
• ITIL process design across Incident Change Request and Knowledge Management
• Runbook automation and infrastructure operations knowledge
• Cloud resource provisioning workflows
• Architecture documentation solution governance and design authority experience

Preferred Experience

• 12 +years of IT experience
• 7+ years of ServiceNow implementation experience
• 3 +years in ServiceNow Solution Architect Technical Architect roles
• Experience in ServiceNow ITSM ITOM transformation programs

Qualifying Questions

• Have you designed ServiceNow ITSM and ITOM solutions covering Incident Change Request Knowledge CMDB and operational automation?
• Have you implemented or architected ITOMbased change risk scoring service mapping event correlation or AIOpsdriven remediation?
• Can you define solution architecture integration patterns technical design documents and guide developers through implementation?

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM

Key Skills

Education

Bachelor's degree