Description

Design and implement ServiceNow architecture, resolving complex technical escalations and guiding implementation strategies.

This role is hybrid.

Responsibilities

• Review and integrate application requirements including functional, security, integration, performance, quality, and operations.
• Assess and develop technical architecture solutions with guidance on hardware, network products, system software, and security.
• Collaborate with functional teams to determine optimal implementation strategies using declarative, programmatic, or AppExchange solutions.
• Design and oversee programmatic solutions, security protocols, data migration, and end-to-end technical solutions outside the ServiceNow platform.
• Serve as the escalation point for complex technical issues to ensure timely resolution and continuous improvement.

Required Skills

• 5+ years of experience in designing and implementing IT solutions.
• 3-5+ years of specific experience as a ServiceNow Technical Architect.
• At least 2 years of hands-on experience working with the ServiceNow platform.
• Active Top Secret clearance.
• Strong knowledge of ServiceNow IT Service Management.
• Strong knowledge of Platform Architecture.
• Strong knowledge of Advanced Workflows.

Key Skills

Education

Any Graduate