Description

TECHNICAL SKILLS

•              Platform configuration and customization (JS, GlideScript)

•              CMDB foundation setup, population and data modeling

•              Flow Design for custom workflows or integrations

•              Now Assist skills and Agentic AI flow design

•              Business rule design and process analysis

•              Test execution, defect triage and resolution

BEHAVIOURS

▸Works to PACE playbooks independently

▸Clear written updates and status reporting

▸Proactive risk flagging to Project Manager

Key Skills

Education

Bachelor's degree