Description

You will act as a technical consultant focusing on ServiceNow implementation and support.

Responsibilities

• Lead technical workshops to gather requirements, design solutions, and configure the platform (workflows, UI policies, business rules, script includes).
• Perform hands-on development using JavaScript, HTML, CSS, and API integrations (REST, SOAP, Integration Hub).
• Guide clients toward standard platform capabilities, emphasizing configuration over customization.
• Create technical design documents, test scripts, and user stories while conducting unit testing and code reviews.
• Serve as an escalation point for complex technical issues, implementing solutions to improve performance.

Required Skills

• 5+ years of experience in a technical consultant role.
• Expertise in ServiceNow implementation practices (ITSM, ITAM, SPM, TPRM).
• Strong proficiency in JavaScript, HTML, and CSS for platform development.
• Experience with REST and SOAP API integrations.
• Ability to design and configure platform workflows and business rules.
• Experience with technical documentation and unit testing.

Key Skills

Education

Any Gradute