Description

Key Responsibilities

• Configure and implement ServiceNow CSM solutions.
• Develop custom applications, workflows, integrations, and portals.
• Implement AI-powered capabilities, including:
  • Now Assist
  • Predictive Intelligence
  • Virtual Agent
  • AI Search
  • Generative AI integrations
• Design and develop REST and SOAP integrations.
• Configure Flow Designer and Integration Hub.
• Build AI-enabled case routing and service automation workflows.
• Support data migration and platform enhancements.
• Collaborate with architects and business consultants throughout project lifecycles.
• Perform testing, troubleshooting, and deployment activities.

Required Qualifications

• 4+ years of ServiceNow development and implementation experience.
• Strong ServiceNow CSM implementation experience.
• Hands-on experience with AI-enabled ServiceNow products.
• Advanced knowledge of:
  • JavaScript
  • ServiceNow Scripting
  • Flow Designer
  • Integration Hub
  • APIs and Web Services
• Experience integrating external AI solutions with ServiceNow.

Must have-

ServiceNow Certifications

• Certified System Administrator (CSA)- Plus
• Certified Application Developer (CAD)- Plus
• Certified Implementation Specialist – Customer Service Management (CIS-CSM)- Mandatory

AI Certifications- plus

• ServiceNow AI certifications
• Microsoft Azure AI Engineer Associate
• AWS Certified Machine Learning Specialty
• Google Professional Machine Learning Engineer

Desired Skills

• Generative AI implementation
• Workflow automation
• Conversational AI
• API development
• Cloud platforms (AWS, Azure, GCP)
• DevOps practices
• Agile/Scrum

Key Skills

Education

Bachelor's degree