Description

Key Skills: itsm, Business Rules, CMDB, ServiceNow, Batch Jobs, ITOM, Servicenow portal, Service Now

Roles and Responsibilities:

• Lead the design, development, and implementation of ServiceNow ITSM solutions.
• Develop and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.
• Configure and manage ServiceNow ITSM modules and Service Catalog components.
• Ensure adherence to ServiceNow development best practices, coding standards, and perform code reviews.
• Support platform activities including testing, upgrades, cloning, and administration.
• Collaborate with stakeholders to gather requirements and deliver scalable automation and integration solutions.
• Maintain CMDB configurations and support CMDB/CSDM-related activities.
• Troubleshoot platform issues and support ongoing enhancements and optimization initiatives.
• Participate in release management, deployment, and operational support activities.

Skills Required:

• Strong hands-on experience with ServiceNow development and ITSM implementations.
• Expertise in CMDB, Service Catalog, Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.
• Good understanding of ServiceNow platform administration and customization.
• Familiarity with ITOM, HRSD, and CMDB/CSDM concepts is an added advantage.
• Experience supporting ServiceNow testing, upgrades, cloning, and platform maintenance.
• ServiceNow certifications are preferred.
• Strong analytical, troubleshooting, and communication skills.
• Ability to collaborate effectively with technical and business stakeholders.

Education: Bachelor's degree in Computer Science or a related field

Key Skills

Education

Any Graduate