Description

You will lead the technical direction, development, and operational activities for ServiceNow IT services and projects in Calgary, AB.

Responsibilities

• Supervise operational and developmental activities for ServiceNow projects and implementations.
• Design and develop custom ServiceNow applications, modules, and configurations.
• Implement OOTB or customized features and manage end-to-end application deployment.
• Coordinate with architects and support teams to finalize designs, implementation plans, and cutover strategies.
• Lead and guide junior ServiceNow analysts through task distribution, monitoring, and technical mentorship.

Required Skills

• 10+ years of experience in ServiceNow implementation, configuration, upgrades, and integrations.
• Proficiency in ITSM, ITBM, ITOM, ITAM, CSM, Security Operations, GRC, and Vulnerability Response.
• Hands-on experience with REST APIs, SOAP protocols, JSON, and Web Services.
• Integration experience with SailPoint, CyberArk, Azure, WorkAto, and XSOAR.
• Strong front-end development skills using JavaScript, AJAX, HTML, CSS, and AngularJS.
• Bachelor's degree.

Preferred Skills

• Knowledge of PowerShell, Active Directory, Windows, UNIX, and RPA tools.
• Experience interacting directly with architects and clients.

Key Skills

Education

Bachelor's degree