Description

You will own platform stability and performance in a high-volume ServiceNow environment, leading a small team to ensure scalable, reliable operations.

This role is on-site.

Responsibilities

• Architect and optimize Order Management workflows, decomposing product orders into service and resource orders.
• Perform deep-dive root cause analysis on node and flow issues, identifying long-running scripts and inefficient database queries.
• Design scalable Flow Designer logic to handle 1M+ daily executions without thread exhaustion.
• Oversee complex REST/SOAP integrations connecting ServiceNow to external CRM and provisioning systems.
• Enforce best practices in Script Includes and Business Rules through rigorous code reviews and team guidance.

Required Skills

• 10+ years of ServiceNow development experience.
• Active CSA certification held for at least 1 year.
• Expertise in ServiceNow Order Management (Telecommunications/Tech focus), including Product Catalog and Fulfillment.
• Strong proficiency in ITSM modules: Incident, Change, and Event Management.
• Deep knowledge of ITOM, specifically Discovery and Service Mapping for CMDB accuracy.
• Advanced JavaScript scripting skills with mastery of Script Includes.
• Proven experience with Flow Designer, including sub-flows, error handling, and concurrency.
• Expert-level performance optimization: table indexing, query tuning, and identifying slow patterns.

Key Skills

Education

Not specified