Description

Job Description

We are seeking an experienced ServiceNow Technical Lead to lead enterprise ServiceNow architecture, implementation, configuration, and integration initiatives. The ideal candidate should have strong expertise in CMDB, CSDM, ITOM, Discovery, and Service Mapping, along with the ability to lead technical teams and complex implementations.

Key Responsibilities

Lead ServiceNow technical architecture, design, development, and implementation.

Drive CMDB architecture, configuration, governance, and data quality initiatives.

Implement and maintain Common Service Data Model (CSDM) standards.

Lead ServiceNow Discovery, Service Mapping, and ITOM implementations.

Configure and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, Flow Designer, and IntegrationHub.

Implement Identification and Reconciliation Engine (IRE) rules and resolve CMDB data integrity issues.

Design integrations between ServiceNow and enterprise systems using REST/SOAP APIs.

Collaborate with ITSM, ITOM, infrastructure, and application teams.

Conduct technical reviews, troubleshoot complex issues, and mentor ServiceNow developers.

Required Skills

10+ years of overall IT experience with strong ServiceNow implementation experience.

5+ years of hands-on CMDB experience.

Strong knowledge of CSDM, CMDB architecture, and data governance.

Hands-on experience with Discovery, Service Mapping, and ITOM.

Strong understanding of IRE, identification rules, reconciliation rules, and CMDB health.

Experience with ServiceNow scripting, Business Rules, Script Includes, Client Scripts, and Flow Designer.

Experience with enterprise integrations and technical leadership.

Preferred Skills

ServiceNow Certified System Administrator or Certified Implementation Specialist certifications.

Experience with ITSM, ITOM, Event Management, and Service Graph Connectors.

Experience with enterprise CMDB transformation and large-scale ServiceNow implementations

Key Skills

Education

Any Graduate