Description

Lead technical initiatives and guide ServiceNow platform implementations, focusing on CMDB, ITOM, and ITSM modules.

This role is on-site.

Responsibilities

• Design, develop, and implement solutions for Configuration Management Database (CMDB) and related modules.
• Lead Discovery and Service Mapping activities to maintain accurate CI data.
• Guide ServiceNow upgrades, including testing, validation, and deployment of new platform releases.
• Coordinate with offshore delivery teams and provide thought leadership on ServiceNow best practices.

Required Skills

• 8+ years of experience in ServiceNow development, implementation, and administration.
• Proficiency in JavaScript and Glide Scripting.
• Expertise in ServiceNow modules: ITOM, ITSM, and CMDB.
• Knowledge of integration methods, including REST/SOAP APIs and MID Server configurations.
• Proven track record managing CMDB, Discovery, and Service Mapping activities.
• Experience leading teams across onshore and offshore locations.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• ServiceNow certifications such as CSA or CIS in CMDB/ITOM.

Key Skills

Education

Bachelor's degree