Description

You will provide technical leadership for the Cloud-Ready CMDB Initiative, overseeing end-to-end implementation, design, testing, and operational transition.

This role is remote.

Responsibilities

• Define the CMDB data model, including CI class structures, hierarchies, and extensions to accurately represent Azure resources.
• Design and configure the Identification and Reconciliation Engine (IRE) and deploy the Azure Service Graph Connector for data ingestion.
• Configure transform maps, import schedules, and data normalization processes to populate CMDB records accurately.
• Assess data quality, identify anomalies, and establish mapping strategies for Azure resources to CMDB CI classes.
• Implement monitoring for connector health and reconciliation processes, while documenting operational runbooks and governance controls.

Required Skills

• Minimum 5 years of experience designing, implementing, or supporting ServiceNow solutions in enterprise environments.
• Minimum 3 years of hands-on experience with ServiceNow CMDB, ITOM Discovery, Service Mapping, CSDM, IRE, and Service Graph Connectors.
• Proven experience leading ServiceNow CMDB implementation projects or acting as technical lead for complex platform initiatives.
• Strong understanding of Azure cloud resources and cloud-to-CMDB integration patterns, including discovery and reconciliation.
• Experience defining CI classes and managing configuration item relationships.

Key Skills

Education

Bachelor's degree