Description

Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB, and TSOM.

This role is on-site.

Responsibilities

• Architect and build ServiceNow workflows, automation, scripts, and integrations for incident, request, and change management.
• Lead integration efforts with telecom order management, OSS/BSS, and enterprise systems using APIs and middleware patterns.
• Manage technical project delivery, resource planning, and stakeholder engagement across Agile and Waterfall frameworks.
• Drive platform modernization, including data migration for ITSM, CMDB, and TSOM, and implement DevSecOps CI/CD practices.

Required Skills

• 8+ years delivering enterprise IT solutions with 3+ years of hands-on ServiceNow development.
• Deep expertise in ServiceNow CMDB and ITOM modules.
• Strong background in ITSM, ITAM, and TSOM platform capabilities.
• Experience with CI/CD pipelines, GitHub integration, and automated testing.
• Proven ability to lead technical architecture reviews, code quality standards, and team mentoring.
• Skills in risk, issue, and dependency management within complex multi-system environments.

Preferred Skills

• ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA).
• 2+ years of telecommunications, cable, or broadband operational technology experience.
• Familiarity with AI-enabled development tools and Spec Driven Development.

Key Skills

Education

Bachelor's or Master's degrees