Description

You own the ServiceNow technical strategy, backlog, and platform stability for the AtoZ implementation.

This role is on-site.

Responsibilities

• Manage the ServiceNow technical backlog in Jira, including enhancements, bugs, and modernization initiatives.
• Validate solution architecture, workflows, and vendor development work to ensure alignment with best practices.
• Lead platform upgrades, release cycles, and long-term scalability planning.
• Translate business priorities into technical execution plans and prepare detailed acceptance criteria.
• Coordinate with agency teams on authentication, attribute flow, and notification patterns.

Required Skills

• 5+ years of ServiceNow experience in a technical role (developer, architect, or lead).
• Strong understanding of ServiceNow architecture, configuration, scripting, and platform best practices.
• Experience with ServiceNow Public Sector Digital Services (PSDS), including case management and public sector workflows.
• Proven ability to oversee vendor development teams and external technical partners.
• Ability to translate business requirements into technical stories and execution plans.
• Experience evaluating vendor SOW responses and technical proposals during procurement.

Preferred Skills

• Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, and Integration Hub.
• Understanding of integrations, identity concepts (SSO, OIDC, SAML), and API fundamentals (JSON, REST).
• Familiarity with government or highly regulated environments.

Key Skills

Education

Any Graduate