Description

Lead the technical implementation, integration, and development of ServiceNow solutions to meet IT department requirements.

Responsibilities

• Lead ServiceNow resources through implementation, integration, data transfer, and development cycles.
• Design and administer technical solutions on the ServiceNow platform, ensuring design artifacts meet required detail levels.
• Review code and designs to ensure alignment with industry standards and customer expectations.
• Consult with business analysts and process leaders to convert requirements into technical solutions.
• Troubleshoot issues and advise on technical options, risks, and impacts on ITIL processes.

Required Skills

• 10 to 12 years of experience in administration, implementation, and configuration of ITSM and ITOM solutions.
• 7 to 10 years of specific ServiceNow experience in ITxM (ITSM, ITOM Discovery, ITAM).
• Proven experience leading multiple implementation projects and at least one full ServiceNow implementation lifecycle.
• Hands-on expertise in ITSM and ITOM, including creating reports and using Performance Analytics.
• Experience integrating ServiceNow with third-party systems or in-house developed tools.
• Proficiency in web-based development languages including JavaScript, Ajax, HTML, and CSS.
• Technical knowledge of Mid server configurations and integration solutions.
• Certified Application Developer and Certified Implementation Specialist – ITSM certifications.

Preferred Skills

• ServiceNow Discovery Configuration and Run Book Automation.
• ITIL certification.

Key Skills

Education

Any Graduate