Description

You own the technical direction, architecture, and delivery for ServiceNow capabilities.

This role is on-site.

Responsibilities

• Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows and compliance controls.
• Drive integration architecture with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Establish and enforce governance, coding standards, and DevOps practices (ATF, CI/CD, instance strategy).
• Collaborate with IT process and function owners to enhance capabilities and own the product roadmap.

Required Skills

• 10+ years of ServiceNow experience, with 5+ years in a lead or architect role.
• Deep functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM, IRM, and Vulnerability Response.
• Hands-on development experience: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs.
• Proficiency in JavaScript, PowerShell, and SQL Server.
• Proven ability to design and implement complex integrations using REST/SOAP APIs.
• Strong knowledge of CMDB/CSDM, data modeling, and service mapping.
• Experience with cloud integrations (AWS, Azure, OCI) and secure design principles.
• Bachelor’s degree in Computer Science or a closely-related discipline.

Key Skills

Education

Bachelor’s degree