Description

You will lead ServiceNow CMDB assessments, stabilization, and enhancement roadmaps.

Responsibilities

• Assess current CMDB health and develop a technical roadmap for stabilization and data quality improvements.
• Troubleshoot, debug, and enhance CMDB interfaces and integrations, including Discovery and Service Mapping.
• Create and maintain technical project plans, epics, stories, and documentation for key decisions.
• Report on development progress and ensure effective transition to the operational support team.
• Leverage ServiceNow automation and AI capabilities to improve data quality and operational efficiency within governance constraints.

Required Skills

• 5+ years of recent experience as a technical lead for ServiceNow implementations.
• 5+ years of hands-on experience with ServiceNow CMDB, including the data model and CI lifecycle.
• Demonstrated expertise in relationship mapping, Discovery, Service Mapping, and impacting integrations.
• Strong background in CMDB data quality governance, including KPIs, controls, reconciliation, and normalization.
• Ability to use data and infrastructure information to inform problem-solving.
• Experience leading discussions with broad stakeholder groups and prioritizing work across multiple tasks.

Preferred Skills

• Knowledge of governance requirements for automation/AI solutions in regulated environments, including privacy, security, and auditability controls.

Key Skills

Education

Bachelor's degree